1.1 PERSONAL INFORMATION AND PRIVACY

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

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1.2 AKW BUILDING SERVICES LTD PRIVACY POLICY

AKW Building Services Ltd may collect the below information from yourself, we normally do this in conversation with you. Occasionally we may also do this in a number of other ways ‐ including when you share your information with us. We treat your data with the utmost care and take appropriate steps to protect it.

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• Your name

• Email address

• Address(s)

• Telephone number

• Mobile number

• Any other information that you choose to send to us

• When you place orders with AKW Building Services Ltd, we also maintain your purchase order history & purchase order history correspondence (emails etc), to ensure that we are able to provide you with a comprehensive experience with our company.

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We use the latest secure server technology to ensure this information is protected to the highest standards.

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We may also collect and use the following kinds of personal information: Traffic data, length of visit on SW site, geographical location, browser type, operating system, referral source, IP address, page views and website navigation paths. This data comes from your visit to our site, communication with our staff and may be used to improve the AKW Building Services Ltd experience.

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Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

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1.3 SECURITY OF PERSONAL INFORMATION

AKW Building Services Ltd are committed to ensuring that your personal information is kept securely. We have put in place suitable technical, organisational and managerial procedures to safeguard the information we collect online.

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1.4 YOUR RIGHTS

You have the right to obtain access to your personal data. You can make a request by email to info@akwbuildingservices.co.uk, or in writing to AKW Building Services Ltd 100 St Johns Lane, Bristol, BS3 5AQ.

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Your data will be provided on the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

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In most cases AKW Building Services Ltd are able to provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is unfounded or excessive.

  

AKW Building Services Ltd will provide the information to you within one month of your request. AKW Building Services Ltd may extend the time to respond by a further two months where requests are complex or numerous.

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Where requests are obviously unfounded or excessive we can refuse to respond. In such cases, we will, within one month, explain why and will inform you of your right to complain and to pursue a legal remedy.

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1.5 RETAINING YOUR INFORMATION

The personal information that AKW Building Services Ltd process for any purpose or purposes, shall not be kept for longer than is necessary for that purpose or those purposes. AKW Building Services Ltd will retain documents including electronic documents containing personal data to the extent that we are required to do so by law; or if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

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1.6 UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated. You can do this either by phone 0117 9770993, or by contacting us at info@akwbuildingservices.co.uk.

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1.7 MARKETING PERMISSIONS

We never use your personnel details for marketing reason however we may request that new client approach you for references, and only once we have your agreement in writing.

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Your email address may be passed to a third party who work on behalf of AKW Building Services Ltd In delivering a better services.

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1.8 DISCLOSING PERSONAL INFORMATION

Below are scenarios that we may disclose your personal information:

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1. If we are required to do so, by law.

2. In connection with any ongoing or prospective legal proceedings.

3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4. If our business assets are ever sold to, or purchased by another company. Our data records are part of our business.

5. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary.

Information that you personally publish on our website, or submit for publication, such as product reviews, or comments on articles, may become available to others via the internet. We cannot prevent the use or misuse of such information by others.

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Except as provided in this policy, we will not provide your personal information to third parties.

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1.9 CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e‐mail. Please check back frequently to see any updates or changes to our privacy policy.